Refund policy
Return & Refund Policy
Effective Date: August 31, 2026
At EverDew Skincare, we want you to feel informed and comfortable when purchasing our products. Because skincare and personal-care items require particular attention to hygiene, product integrity, and safety, certain return conditions differ from those that apply to ordinary merchandise.
This policy explains how to request a return, report a product problem, and receive an eligible refund.
1. 30-Day Return Request Period
You may request a return of an eligible product within 30 days after your order is delivered.
For a standard return based on preference or change of mind, the product should generally:
Be unused and unopened;
Remain in its original condition;
Have any protective or hygiene seal intact;
Include its original packaging and supplied components; and
Be supported by an order number, receipt, or other proof of purchase.
Products that have been opened or used are subject to the additional conditions described below.
2. How to Ask for a Return
Before sending any product back, contact us at benningtoncarrascole@gmail.com.
Please provide your order number, identify the product involved, and briefly explain why you are requesting a return.
If your request concerns a leaking, damaged, defective, or incorrect product, include clear photographs of the product and packaging whenever possible.
We will review your request and provide return instructions if the product qualifies.
Please do not mail merchandise back until EverDew Skincare has provided the appropriate return instructions. Our business contact address is not necessarily our return processing location.
3. Opened Skincare and Personal-Care Products
For hygiene and product-safety reasons, skincare, cosmetic, and personal-care products that have been opened, tested, used, or had their protective seal removed generally cannot be returned solely because of preference or change of mind.
This restriction helps protect product integrity and customer safety.
An opened product may still be reviewed separately if it:
Arrived defective or damaged;
Was leaking when delivered;
Was incorrectly supplied;
Appears compromised or unusable because of a product-related issue; or
Is otherwise subject to rights or remedies provided by applicable law.
Please contact us before disposing of an affected product, as photographs or other information may be required.
4. Skin Compatibility and Individual Results
Skincare products may perform differently depending on individual skin type, routine, sensitivities, environment, and other factors.
Unless a product is defective or applicable law provides otherwise, dissatisfaction based solely on personal preference, scent, texture, individual compatibility, or results does not automatically make an opened or used product eligible for return.
Customers should review available ingredient and product information before use and follow any directions or warnings supplied with the product.
If irritation or an unexpected reaction occurs, discontinue use and seek appropriate professional advice when necessary.
5. Damaged, Leaking, Defective, or Incorrect Orders
Please inspect your shipment soon after delivery.
If a product arrives broken, leaking, visibly damaged, apparently defective, or different from what you ordered, notify us promptly at benningtoncarrascole@gmail.com.
To assist our review, please provide:
Your order number;
A description of the problem;
Clear photographs of the affected product;
Photos of the packaging if relevant; and
Product or batch information when reasonably requested.
After evaluating the issue, we will determine an appropriate resolution, which may include replacement merchandise, a refund, or another suitable remedy.
6. Items Generally Excluded From Standard Returns
The following products may not qualify for an ordinary preference-based return:
Opened or used skincare, cosmetics, or personal-care products;
Products with removed or broken hygiene seals;
Personalized or customized merchandise;
Gift cards;
Items clearly identified as final sale before purchase;
Products damaged through improper use, handling, or storage after delivery; and
Merchandise missing essential components because of circumstances occurring after receipt.
Product-specific restrictions disclosed before purchase will also apply to the extent permitted by law.
These exclusions do not restrict mandatory remedies available for defective or incorrectly supplied products.
7. Return Shipping Costs
For an approved return that results from a change of mind or preference, customers are generally responsible for return shipping expenses.
Please package products securely, particularly bottles, jars, pumps, and other containers that could be damaged or leak during transportation. We recommend using a shipping method that provides tracking.
When we verify that a return is required because of damaged, defective, or incorrect merchandise attributable to EverDew Skincare, appropriate return shipping arrangements will be addressed as part of the resolution.
8. Return Review
Authorized returns are evaluated after they reach the designated return location.
We may review the product's condition, packaging, seals, included components, and compliance with the eligibility requirements of this policy.
After completing the review, we will notify you whether the return has been accepted and whether a refund has been approved.
9. Refunds
Approved refunds will generally be credited to the original payment method used when placing the order.
Once EverDew Skincare processes a refund, your bank, card issuer, or payment provider may require additional time to post the credit. Please allow approximately 5–10 business days after processing.
Original shipping fees are generally non-refundable for voluntary returns unless otherwise required by applicable law. Where the underlying return results from an error attributable to us, applicable shipping charges will be addressed according to the circumstances.
10. Exchanges and Replacements
If you would prefer an eligible replacement, please contact our customer support team before returning the original product.
Replacement availability depends on current inventory and the nature of the request.
If a direct exchange cannot be completed, we may process an eligible refund and you may place a separate order for another product.
11. Order Cancellation Requests
If you need to cancel or correct an order, email benningtoncarrascole@gmail.com as soon as possible.
We will make reasonable efforts to accommodate requests received before fulfillment begins. Once an order has entered processing or shipment, however, cancellation or modification may no longer be available.
After delivery, eligible merchandise must follow the return procedure described in this policy.
12. Undeliverable or Returned Shipments
Customers are responsible for providing complete and accurate shipping information at checkout.
If a shipment is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, or another recipient-related delivery issue, we will review the available options after the parcel is returned.
Additional shipping charges may apply if reshipment is requested.
13. Consumer Rights
This policy establishes EverDew Skincare's standard return and refund procedures and does not waive or restrict consumer rights or remedies that cannot legally be excluded.
Where applicable federal, state, or local law provides additional mandatory protections, those legal requirements will apply regardless of any inconsistent provision in this policy.
14. Contact EverDew Skincare
For assistance with a return, refund, damaged product, exchange, or other question concerning this policy, please contact:
EverDew Skincare
4594 Sandpiper Trail
Cottage Grove, WI 53527
United States
Phone: (708) 705-4625
Email: benningtoncarrascole@gmail.com